At Tourbek, we want you to be completely satisfied with your camping products. If you’re not happy with your purchase, we offer a hassle-free return policy. You may return any unused and undamaged item within 30 days of purchase for a full refund or exchange. Simply contact our customer support team to initiate the return process and receive a return authorization number. Please note that shipping costs for returns are the responsibility of the customer unless the return is due to a manufacturing defect or error on our part. Once your return is received and inspected, we will issue a refund to your original method of payment or process the exchange promptly.

We understand that sometimes products may arrive with defects or damages. In such cases, please contact us immediately upon receipt of your order, and we will work with you to resolve the issue promptly. For hygiene reasons, certain items such as used food equipment or used personal hygiene products* may not be eligible for return or exchange unless they are defective. Our goal is to ensure your satisfaction with every purchase from Tourbek, and we’re here to assist you with any questions or concerns regarding our return policy. 

Contact@tourbek.com (619) 663-6990